GamePK Privacy Policy — How We Protect Your Personal Data

GamePK is the operator of the online gaming and sports betting platform available at gamepk.biz. When we refer to "GamePK", "we", "us", or "our" in this Privacy Policy, we are referring to the platform and the company responsible for operating it. GamePK is the data controller in respect of the personal information collected from players who register and use the platform.

This Privacy Policy applies to all personal information collected through the GamePK website, mobile browser interface, and any related communications channels including email and SMS. It should be read alongside our Terms and Conditions, which together form the full agreement between GamePK and its registered players.

If you have questions about this Privacy Policy or about how GamePK handles your personal data, you can contact the GamePK data team at support@gamepk.biz. We aim to respond to all privacy-related enquiries within five business days.

GamePK collects personal data in three broad ways: information you provide directly when registering or contacting support, information that is generated automatically as you use the platform, and information provided by third-party payment processors and verification services when you deposit or complete identity checks. Below is a summary of the categories of data GamePK collects.

GamePK uses personal data only for legitimate purposes related to operating the platform and serving registered players. We do not use your data for purposes that are incompatible with those stated below. The primary uses of your personal information on GamePK are:

• Account management: Creating, verifying, and maintaining your GamePK account — including processing deposits, settling bets, crediting winnings, and processing withdrawal requests in PKR.
• Identity and age verification: Confirming that you meet the 18+ minimum age requirement and that your account details match the payment methods you use. This may involve sharing data with third-party KYC (Know Your Customer) verification providers.
• Fraud detection and security: Monitoring account activity for patterns that may indicate fraud, money laundering, bonus abuse, or multiple account operation. Technical data including IP addresses and device fingerprints are used for this purpose.
• Responsible gaming: Tracking deposit limits you have set, monitoring for patterns that may indicate problem gaming behaviour, and enforcing self-exclusion requests made through your GamePK account settings.
• Customer support: Using your account history and communication records to resolve queries, investigate disputes, and provide effective support in Urdu and English.
• Platform improvement: Using anonymised and aggregated usage data to understand how Pakistani players interact with different parts of GamePK — which games they prefer, how they navigate between sections, and where technical issues arise — so that those areas can be improved.
• Legal and regulatory compliance: Retaining transaction and identity records as required by applicable law. Sharing data with regulatory or law enforcement authorities where legally required to do so.
• Marketing communications (with your consent): Sending promotional emails and SMS messages about GamePK offers, PSL season bonuses, and new product launches — but only where you have opted in to receive these communications and not yet withdrawn that consent.

GamePK processes your personal data on the following legal bases:

• Contract performance: Processing your registration details, payment information, and gaming activity is necessary to deliver the service you have signed up for on GamePK. Without this data, we cannot operate your account.
• Legal obligation: GamePK is required by applicable law to retain certain records — including identity verification documents and financial transaction histories — for defined minimum periods. This processing is mandatory regardless of your other data preferences.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and service improvement are legitimate interests of GamePK that justify processing your data even without explicit consent, provided those interests do not override your own privacy rights.
• Consent: Marketing communications — promotional emails, SMS messages about PSL offers and GamePK bonuses — are sent only on the basis of your explicit consent. You can withdraw this consent at any time.

GamePK does not share personal data with third parties for their own marketing or commercial purposes. Data is shared only with the categories of recipient described below, and only to the extent necessary for the stated purpose.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and card processing networks receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to applicable financial regulations in Pakistan.
• Identity verification providers: Where GamePK requires you to complete a KYC verification check — for example, before processing a large withdrawal — identity document data is shared with our third-party verification partner under a data processing agreement.
• Technology service providers: Companies that provide the technical infrastructure supporting GamePK — cloud hosting, database management, and security monitoring services — may have access to data stored on systems they manage, strictly under the terms of data processing agreements.
• Regulatory and law enforcement authorities: GamePK is required to share information with Pakistani regulatory bodies, financial intelligence units, and law enforcement agencies when legally obligated to do so. We do not share data with authorities beyond what is legally required.
• Group companies: Where GamePK operates within a corporate group, limited personal data may be shared with related entities for compliance and risk management purposes only, always under strict data sharing agreements.

Pakistani players use Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfers, and Visa/Mastercard cards to fund their GamePK wallets. Protecting the payment details associated with these transactions is one of GamePK's most important security responsibilities.

• GamePK does not store full Visa or Mastercard card numbers at any point. Card payment transactions are handled entirely by our PCI DSS-compliant payment processing partner. GamePK stores only a tokenised reference to your card for the purposes of processing future transactions and withdrawals.
• Easypaisa and JazzCash mobile number details associated with your GamePK account are stored in encrypted form. They are used exclusively for processing your deposits and withdrawals and are never visible to GamePK support staff in unmasked form.
• Bank account details provided for IBFT withdrawals are retained only for as long as necessary to process the withdrawal and satisfy legal record-keeping requirements.
• All financial transaction records — deposit amounts, withdrawal requests, wallet balances — are stored on encrypted servers with access restricted to authorised personnel only. Access logs are maintained and reviewed as part of GamePK's security monitoring programme.
• GamePK will never ask you to provide your Easypaisa PIN, JazzCash PIN, online banking password, or card CVV through any support channel. If you receive such a request purportedly from GamePK, it is not genuine — please report it to support@gamepk.biz immediately.

GamePK uses cookies — small text files stored in your browser — and similar technologies to make the platform work correctly and to understand how it is being used by Pakistani players. The types of cookies used on GamePK are described below.

• Essential cookies: Required for the GamePK platform to function. These keep you logged in during a session, maintain your betting slip between pages, and ensure secure connections. Disabling these cookies will prevent GamePK from working correctly.
• Preference cookies: Remember settings you have chosen on GamePK — such as your preferred language, notification preferences, and responsible gaming limit settings — so you do not have to reconfigure them every time you log in.
• Analytics cookies: Help GamePK understand which sections of the platform Pakistani players visit most, how long they stay on each page, and where technical problems occur. The data collected is anonymised and aggregated. GamePK uses this information purely to improve the platform — not to build individual player profiles for marketing.
• Security cookies: Used by GamePK's fraud detection system to identify unusual access patterns — for example, a login from a new device or an unusual geographic location — that may indicate unauthorised account access.

GamePK maintains technical and organisational security measures appropriate to the type and sensitivity of the personal data held. These measures are reviewed and updated regularly in response to emerging threats and best practice guidance.

GamePK retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet legal and regulatory retention requirements. After these periods, data is securely deleted or irreversibly anonymised.

• Account and identity data: Retained for the lifetime of your GamePK account and for a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements applicable in Pakistan.
• Financial transaction records: Retained for a minimum of five years following each transaction to satisfy financial regulatory requirements. Older records may be retained in archived form for longer where required by law.
• Gaming activity data: Retained for the lifetime of your account and for two years following account closure. Used during this period to resolve any retroactive disputes and to support responsible gaming monitoring obligations.
• Support communications: Retained for two years following the resolution of the relevant support interaction to allow for quality review and dispute resolution.
• Marketing consent records: Retained for the lifetime of your account and for two years following consent withdrawal, to demonstrate compliance with marketing opt-in requirements.
• Technical and log data: Retained for 12 months for security and fraud monitoring purposes, then deleted unless required for an active investigation.

As a GamePK player, you have rights over the personal data we hold about you. These rights can be exercised by contacting the GamePK support team at support@gamepk.biz. We aim to respond to all data rights requests within 30 days.

GamePK is strictly an adult platform. No person under the age of 18 may register for or use GamePK, and the platform does not knowingly collect personal data from anyone under 18 years of age.

• Age verification is conducted at registration and at any time during the account lifetime where GamePK has reason to believe the age declared may be inaccurate.
• If GamePK becomes aware that an account was registered by a person under 18, the account will be closed immediately, the balance returned to the depositing payment method, and all personal data associated with the account deleted as quickly as legally permissible.
• Parents or guardians who believe a minor has registered on GamePK should contact support@gamepk.biz immediately with the account details so that it can be investigated and closed without delay.

GamePK sends two types of electronic communications to registered players: transactional messages and marketing messages. Understanding the difference matters for managing your communication preferences on GamePK.

• Transactional messages — including deposit confirmations, withdrawal notifications, OTP verification codes, account security alerts, and important policy change notices — are sent as a necessary part of operating your GamePK account. These cannot be opted out of while your account is active because they are essential to the account relationship.
• Marketing messages — including promotional emails about welcome bonuses, PSL season offers, GamePK reload bonuses, and new game launches — are sent only with your explicit opt-in consent. You can manage this consent in the notifications section of your GamePK account settings or by replying STOP to any promotional SMS.
• GamePK does not use third-party advertising networks to display retargeted advertising to Pakistani players based on their GamePK activity on other websites or apps.
• All marketing communications from GamePK include a clearly visible unsubscribe option. Withdrawal of marketing consent is processed within five business days.

GamePK reviews and updates this Privacy Policy periodically — typically when changes to Pakistani regulations, our technology infrastructure, or our business practices make an update necessary. The most current version of the Privacy Policy is always available at gamepk.biz/privacy-policy.

• Material changes — those that meaningfully affect your privacy rights or how we use your data — will be communicated to registered GamePK players by email or SMS at least seven days before the changes take effect.
• Minor updates — such as clarifications of existing language or corrections of typographical errors — may be made without prior notice. The "Last Updated" date at the top of this page will always reflect when the current version was published.
• Continued use of GamePK following the effective date of any Privacy Policy update constitutes acceptance of the revised policy. If you do not accept the revised policy, please close your account before the effective date and contact support@gamepk.biz for assistance with the closure process.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, need to report a suspected data breach, or have any other privacy-related concern about your GamePK account, please get in touch using the channels below.

• Email: support@gamepk.biz — for all formal privacy requests, data subject rights exercises, and breach reports. Please include your registered mobile number or username so we can locate your account. GamePK aims to respond to all privacy queries within five business days.
• Live Chat: Available to logged-in GamePK players around the clock in Urdu and English. Live chat is suitable for general privacy questions and for initiating a data rights request before following up with a formal email.
• Self-service: Many privacy preferences — including marketing consent, communication settings, and responsible gaming limits — can be managed directly from the settings section of your GamePK account without needing to contact support.